Pledge of Performance

Thank you for taking your time to answer some questions about our customer service.

 
1. On a scale of 1 to 5 where 1 represents the Worst and and 5 represents the Best, how would you rate your level of overall satisfaction with James E. Moore Insurance?

Worst-> 1 2 3 4 5 <-Best
 
 
2. How would you rate the following for our company?
 
Quality of insurance Products?

Worst-> 1 2 3 4 5 <-Best
 
Customer Service?

Worst-> 1 2 3 4 5 <-Best
 
Claims Service?
Worst-> 1 2 3 4 5 <-Best
 
Ease of doing business?
Worst-> 1 2 3 4 5 <-Best
 
3. How likely are you to recommend James E. Moore Insurance to a friend or relative??

Unlikely-> 1 2 3 4 5 <-Likely
 
4. What factors are most important to you when buying insurance? Check all that apply.

Service
Coverages
Price
Company Reputation
Payment Options
 
5. What is the main reason you continue to purchase insurance through James E. Moore Insurance?

Service
Company Reputation
Price
Ease of Doing Business
Coverages
 
6.What would you like to see James E. Moore Insurance do better as we strive to provide superior customer service.

Faster Service
More services online
More personal visits
More hours of availability
More or better products
Other
   
7. Is there anything else you would like to suggest that might help us better meet your needs?