JamesEMoore

Pledge of Performance

Thank you for taking your time to answer some questions about our customer service.


1. On a scale of 1 to 5 where 1 represents the Worst and and 5 represents the Best, how would you rate your level of overall satisfaction with James E. Moore Insurance? Worst-> 1 2 3 4 5 <-Best


2. How would you rate the following for our company?

Quality of insurance Products? Worst-> 1 2 3 4 5 <-Best

Customer Service? Worst-> 1 2 3 4 5 <-Best

Claims Service? Worst-> 1 2 3 4 5 <-Best

Ease of doing business? Worst-> 1 2 3 4 5 <-Best

3. How likely are you to recommend James E. Moore Insurance to a friend or relative?? Unlikely-> 1 2 3 4 5 <-Likely

4. What factors are most important to you when buying insurance? Check all that apply. Service Coverages Price Company Reputation Payment Options

5. What is the main reason you continue to purchase insurance through James E. Moore Insurance? Service Company Reputation Price Ease of Doing Business Coverages

6.What would you like to see James E. Moore Insurance do better as we strive to provide superior customer service. Faster Service More services online More personal visits More hours of availability More or better products
Other


7. Is there anything else you would like to suggest that might help us better meet your needs?